Support
Email [email protected]. Please include your iPhone model and iOS version, and say which mode you were in — Free Hitting, Workouts or Shot Analysis.
Holding the phone
- Hold on tight. A wrist lanyard or strap case is a good idea — full swings send phones flying.
- Grip the phone like a racket handle. The top of the phone is the racket tip and the screen is the string face.
- Clear a wide space — nothing breakable within a full arm-plus-phone radius, ceiling included.
- Swing a real stroke. The sound rewards the whip — the wrist releasing at speed — not a slow, pushed swing. If you hear nothing, you are probably muscling it.
- Use the iPhone speaker. Bluetooth headphones and speakers add latency, which is exactly what ruins the timing feedback.
- If the sound feels too easy or too hard to trigger, ShadowSwing Pro has sensitivity tuning in settings.
Restore purchases
If you reinstalled the app or moved to a new iPhone, open ShadowSwing, go to the Pro or settings screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy Pro. Restoring works for an active Monthly or Yearly subscription, and for an earlier one-time purchase if you have one.
If the restore does not find your purchase, check Settings → your name → Media & Purchases → View Account → Purchase History on the iPhone to confirm which Apple Account holds it.
Manage or cancel a subscription
Subscriptions live in your Apple Account, not in the app, so cancel them there:
- Open Settings on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap ShadowSwing, then cancel or change the plan.
If you are in the 7-day free trial, cancel at least 24 hours before it ends or it converts into a paid year. Canceling keeps Pro active until the end of the period you already paid for.
Refunds
Apple sells the app, so Apple handles refunds. Request one at reportaproblem.apple.com, sign in with your Apple Account, and choose the ShadowSwing purchase. We cannot issue or override a refund ourselves.
Common questions
- I swing and hear nothing. Check the ringer switch and volume, make sure audio is not routed to a Bluetooth device, and swing the racket head through fast rather than pushing it; a slow, pushed swing stays silent.
- The swing sounds late. You are almost certainly on Bluetooth. Switch to the iPhone speaker.
- I ran out of swings. The free version gives you a daily allowance of swings, the first day included. The counter resets the next day. Pro removes the limit.
- The coach voice is silent during a workout. Check the ringer switch and volume first, then Settings → Coach voice in the app; the workout itself can also have its voice switched off in the builder. With the voice off the cues still come through as haptics.
- My workout counted a rep I did not mean. A rep is a hit: the app counts whenever the racket head is moving fast enough, and it cannot see which stroke you played. Doing the stroke the coach called is up to you.
- I only get one workout a day. That is the free allowance, every day. Pro gives unlimited workouts and lets you build your own.
- How do I change my daily goal? Long-press the ring on the Home screen, or go to Settings → Daily goal. Free Hitting and workout swings fill the ring; Shot Analysis replays do not. Pro lets you set any goal.
- Dynamic hit always sounds hard. Dynamic hit (Pro, tennis only) plays a soft, medium or hard recording to follow how hard you swing, but a swing only sounds once it clears your swing sensitivity. On the tennis default, nearly every swing that sounds is a hard one. To hear soft and medium hits too, move Settings → Swing sensitivity towards Light.
- Where are my stats, and why do they start recently? Tap the chart icon at the top of the Home screen, or tap the ring. Stats count from version 1.6 of the app; workouts you finished before that are already included. Everything stays on your iPhone.
- Is the speed number a ball speed? No. It is an estimate of racket-head speed from the phone's own motion. Use it to compare your own swings over time.
- Does it work on iPad or Apple Watch? No. iPhone only.
More answers are on the home page FAQ.